In these unprecedented and uncertain times, we all may face challenges and hardships. Through this time, our agency remains here to support you. Even though our door may be closed, we are working diligently on your behalf, and we look forward to the day when we can meet face to face once again. We have updates below for all personal auto policy customers with Arbella and Norfolk & Dedham which we hope will help to provide much needed relief to our community in the form of a credit on your billing statement or a refund check.
ARBELLA - HERE. FOR GOOD.® GIVE BACK PROGRAM
Arbella’s Here. For Good. Give Back Program will provide Arbella private passenger auto customers with a credit equal to 20% of their auto premium for three months, April, May, and June, 2020. The savings will result in an estimated average of $60 per vehicle, and customers with multiple vehicles on their policy could see significant savings.
Arbella customers can expect a credit to be applied to their bill within the next 60 days, pending regulatory approval. Any active auto policyholder at the time the refund is made will receive the full three-month 20% credit. If the policyholder has paid in full, they will be mailed a check. A policyholder must be an active customer at the time the refund is issued. The Arbella Here. For Good. Give Back Program also applies to customers new to Arbella who purchase a private passenger auto policy prior to June 30, 2020.
Customer do not need to take any action to receive this benefit.
If you have any questions regarding the credit or how this may impact your bill please contact us!
ARBELLA BILLING AND PAYMENTS
In addition to the Here. For Good. Give Back Program, Arbella will suspend all cancellations for non-payment from April 1 until June 1, 2020. Customers will continue to receive a monthly bill, but Arbella will not cancel policies for non-payment during this period. They will also waive all fees for late payments or insufficient funds.
If customers are facing difficulties paying their bill, we ask that they contact Arbella’s Customer Service department at 1-800-Arbella. Representatives are ready and waiting to help. For personal lines policies, skipped installments will be spread over the remaining billing installments. If a skipped installment is the last installment on the term, the premium due will go into the renewal and that bill will include both the missed installment and the first renewal installment.
NORFOLK & DEDHAM
Subject to regulatory approval, Norfolk & Dedham personal auto policy holders will receive a check for 20% of your April and May premium. Eligible customers will receive their refund in the coming weeks accompanied by a letter. These checks will be sent automatically; customers do not need to take any action to receive this benefit.
NORFOLK & DEDHAM BILLING AND PAYMENTS
During this time, N&D will suspend non-payment cancellations, and will remain flexible. This includes the suspension of late fees, EDP fees for insufficient funds, and the suspension of the zero-balance renewal requirement.
If you are having financial concerns in regards to paying your Norfolk & Dedham bill, please contact the carrier directly.
Our agency will continue to monitor any developments, changes, and announcements that come from any of our carriers. If you have any questions on the pending refunds or credits, billing questions, or any other concerns, please contact a Benjamin Agency representative today, we’d be happy to assist and answer any questions that you may have.