We’re hiring!
Stephen Benjamin Insurance Agency, a family-owned property and casualty insurance agency serving the community for 85 years, is seeking a dedicated and personable Part-Time Customer Service Representative to join our team. As a key member of our agency, you will play a vital role in providing exceptional service to our clients and supporting the day-to-day operations of our office.
Job Title: Part-Time Customer Service Representative
Company: Stephen Benjamin Insurance Agency
Location: Sutton, Massachusetts
Responsibilities:
Customer Service: Interact with clients in a friendly and professional manner, both in-person and over the phone, to address inquiries, resolve issues, and provide information on insurance products and services.
Policy Support: Assist clients with policy change requests, claims submissions, and billing inquiries.
Documentation: Maintain accurate client records and documentation in our agency management system. Ensure all client information is up-to-date and compliant with industry standards.
Administrative Support: Provide administrative assistance to agents and other team members, including processing incoming and outgoing mail, filing documents, and preparing correspondence.
Client Outreach: Conduct follow-up calls to clients for policy renewals, updates, and returning calls and email inquiries. Assist in scheduling appointments.
Qualifications:
Excellent interpersonal and communication skills with a customer-focused approach.
Previous experience in customer service or administrative support preferred.
Proficient computer skills, including knowledge of Microsoft Office (Word, Excel, Outlook).
Detail-oriented with strong organizational abilities.
Ability to multitask and work effectively in a fast-paced environment.
Willingness to learn and adapt to industry-specific software and processes.
Insurance industry experience or knowledge is a plus but not required.
Schedule and Compensation:
This is a part-time position offering flexible scheduled hours (approximately 20-25 hours per week) during regular business hours (Monday to Friday). Compensation will be commensurate with experience and qualifications.
Benefits:
Opportunity to work in a friendly, family-oriented environment.
Gain valuable experience in the insurance industry and customer service field.
Potential for growth and advancement within the agency.
Paid training and ongoing support from experienced professionals.
How to Apply:
If you are enthusiastic about providing exceptional customer service and contributing to the success of a reputable family-owned business, we encourage you to apply! Please submit your resume and a brief cover letter outlining your qualifications and interest in the position to info@benjaminagency.com.
Stephen Benjamin Insurance Agency values diversity and is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted. We look forward to welcoming a dedicated team member who shares our commitment to serving the community with integrity and professionalism.